Returns & Exchanges
At Reptile Bedding & Substrates, we want you to be completely satisfied with your fashion purchase. If your apparel doesn't fit or meet your expectations, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags remain attached and the garment is in its original condition.
Ship It Back
Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing